30 DAY RETURN POLICY
If you are not happy with your purchase, we will accept a return of a unused product within 30 days. Once we receive the return we will then give a full refund (excluding shipping).
(Items discounted 50% or more are not eligible for a return).
How to return within 30days:
35 Via Brida
Rancho Santa Margarita CA 92688
(Returns past 30 days up to 6 months we can provide a store credit only)
365 Day Warranty Policy
We offer a 1 year manufacturer warranty on all our products for defects in craftsmanship or materials. After we inspect the product and verify it is defective we will repair or replace the item. We just ask that you ship it to us, and we will handle the rest.
The warranty does not cover normal wear and tear, or damage from accidents, pets, children, misuse or water damage.
Shipping Costs & Estimated Arrival Times
We now offer a variety of shipping options when purchasing your ZooGue case. Please consider which option works best for you.
Standard Shipping Rates:
Domestic Shipments for Case Genius and Prodigy cases: $5.99
*Case Genius and Prodigy orders are shipped USPS Priority Mail and provide a delivery/tracking confirmation number. Average delivery time is 2-3 business days.
*All other products are shipped USPS First Class Mail. Average delivery time is 1 week.
All Other Countries: $23.99
*Case Genius and Prodigy orders are shipped by USPS International Priority Flat Rate Envelope and do NOT provide a tracking number. Average delivery time is 2-3 weeks, however this is an estimate. Actual delivery time will depend on each country and how quickly the package is cleared through customs.
Other International Shipments:
*All other products are shipped USPS International First Class Mail. Average delivery time is 2-3 weeks. First Class shipping international delivery times will vary and in some cases take longer than a month. We are not responsible for the delays that may occur with international shipments.
Special Promotion Offers:
Items offered at special promotion prices can be returned, however the cost of shipping is the responsibility of the customer.
Expedited Shipping Rates:
USPS Domestic Shipments for Case Genius and Prodigy cases: $19.95
*US shipments can be sent via USPS Express Mail Flat Rate Envelope. Average delivery time is 1-2 business days.
USPS Expedited International Shipments:
Canada: $ 34.99
All other Countries: $44.99
*Expedited International shipments are sent USPS International Express Mail and provide a delivery/tracking confirmation number. Average delivery time is 3-5 business days, however this is an estimate. Actual delivery time will depend on how quickly the package is cleared through customs.
DHL Worldwide Express: Cost Varies By Country
*DHL Worldwide Express is an additional Expedited shipping option for certain countries. Average delivery time is 2-4 business days and includes a delivery/tracking confirmation number. Since customs are cleared within the US, delivery time is more accurate.
If the Expedited shipping option is chosen, we will determine the best rate and most efficient shipping route for our customer.