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Tips to Troubleshoot Your iPad

Posted by ZUGU CASE on 25th Jan 2019

Tips to Troubleshoot Your iPad

We’ve all been there. “My iPad won’t charge.” “My iPad won’t start.” “My iPad is having issues right now.” Even though we live in the 21st century, electronic devices aren’t perfect. They mess up, just like we do. Luckily, most iPad problems can be solved yourself without a trip to an Apple store. Zugu Case, the maker of cool iPad cases, explains tips for troubleshooting your iPad.


  • App not working properly. The Apple iPad actually keeps apps running in the background even after you’ve closed them. This is so you can still “use” the app if need be, such as an app that plays music, while you use a different app. However, because of this, problems can arise. If one app is acting up, close it and restart it. How do you close an app? Just press the home button twice in a row. A list of recently used apps will appear. Select your problem app and hold it. This will make all the apps shake. Then you can hit the “X” in the corner to close your problem app. Then re-launch.
  • No idea what’s wrong. The oldest trick in the book is to restart your iPad. This trick works with most electronic devices, including cell phones, desktop PCs, and laptops, any computer chip device should respond. Restarting the computer clears out available memory used by apps. To restart your iPad, simply hold down the Sleep/Wake button. Power down your iPad and then restart it back up.
  • App freezes. If the problem is the app itself, there is nothing the iPad can do to fix the problem. If the above two steps don’t work, you can try uninstalling your app and then reinstalling the problem app. If it’s a paid app from the Apple store, once you purchase the app, you can always reinstall the app for free. This holds true even if you got the app for free, and now it is a paid app. With the same iTunes account, you can download any app you buy to your other iOS software systems, such as another Apple computer or iPhone. One word of caution: if you are deleting an app that has data stored on it, such as Pages, you will lose the data. Backup your data accordingly before you delete it.
  • Internet not working. This is probably the most common problem with your iPad, and has more to do with either your Internet connection or your router than your iPad. If your Internet is not working, try moving closer to your router if you’re using a wireless router. If this still doesn’t solve the problem, try rebooting your router (yes, this trick works with routers, too). If you’re unsure what your router looks like, it’s usually a small box with a lot of lights on it that blink occasionally. The router is what controls your wireless home network. To restart it, you can simply unplug it for a few seconds and then plug it back in. Some routers have buttons to reboot it as well on them that you hold down for up to 10 seconds that accomplish the same thing. Rebooting the router causes everyone in your household who is connected to your home wireless network to lose internet, so you might want to announce this before your teenager, who is spoiled by technology and has no idea what the days of dial-up Internet entailed, freaks out.

These are the basic starting points when your iPad is throwing a temper-tantrum and is not cooperating with you. There is, however, one drastic step that will fix almost every issue barring hardware issues you can take if none of the above work: restoring the original iPad settings. This step will delete everything on your iPad and make it as if you were removing it from the box for the first time. If you choose to try this troubleshooting idea, there are two things to do first:

  1. Backup your iPad in the Cloud. Open your iPad Settings app and then choose the iCloud from the left-side menu. This will ask you if you want to Backup your data, and you say, "yes." Once your iPad is finished backing up all of your data, you should be able to then restore this data once the reset process has finished. This step, although scary, is the same process you will perform when you upgrade your iPad. Apple just released the 2018 iPad Pro 11 and the 2018 iPad Pro 12.9. Zugu Case has the best iPad cases for these models as well. Hence, you can think of this step as practice for when you get your new iPad!
  2. Reset your iPad. Once your data has been safely stored in the Cloud, you then need to reset your iPad. This time, go to General in the left-side menu of the iPad's settings and choose Reset. You’ll see several options. The option you want is the Erase All Content and Settings option to restore your iPad back to factory settings. Before doing this, there is one more option to try first: you can try resetting just the settings to see if that will fix your iPad dilemma, which won’t erase everything.

If nothing has worked and/or you’re frustrated to the point you want to take a baseball bat and break your iPad (which Zugu Case does not recommend, especially if you have the new 2018 iPad Pro models), Apple Support is available to you. Most iPads come with a standard 90 days of technical support and a year of limited hardware protection. If you purchased extra protection, you could have up to two years of technical and hardware support. And, alas, if your warranty and technical support has run out, you can still have Apple troubleshoot your iPad — you’ll just have to pay for it, which will still be cheaper than buying a whole new iPad.

Zugu Case makes the best ipad cases and covers for every iPad model. Our iPad protective cases have industry-leading, drop protection design with more robust bumpers for all those accidental dings throughout the day. Our cover is magnetic and secure, with an adjustable stand, so you can achieve the best angle for your project. With a tear-resistant exterior and soft interior, your iPad will stay nice and cozy and ready for your next work session or casual search for the best Chinese restaurant nearby.

Zugu Case is the leader in Apple iPad cases. Now that your iPad is troubleshooted, protect it with a cool iPad case from us to keep it in tip-top shape. Order your iPad case cover today!