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Please try the following troubleshooting options, and if you're still experience problems, contact us directly.

1. Go to your Settings > Display & Brightness, and confirm the lock/unlock button is enabled. 2. Turn the iPad on and off to "reboot" it. 3. Confirm the iPad is in the case correctly (making sure you can see the camera through the camera hole on the back).

We offer a 2 Year Limited Warranty on our iPad cases. To read the full policy, please visit:

If you're not happy with your Zugu purchase and you're within the 60 day return window, no problem! Please email us at for assistance.

For best results: Make sure the surface of your iPad case is clean and free of debris. Position the stylus holder to any non-silicone flat surface on the case (without a stylus inside pocket). Press down firmly on all areas of the holder, then place a 2-5 lbs book or similar object on top of holder for a couple hours to help the adhesive adhere properly (make sure to have the iPad inside the case during the process to prevent any warping issues).

Approximately ½” thick.

If an order transaction was declined, the charge will show as a pending charge by your bank. Once the bank confirms the transaction was not completed, the bank will return the funds to your account. This may take up to 48 hours.

Yes. When the case is closed and not in use, the screen is completely covered by the top cover of your Zugu case.

We are constantly striving for excellence, and believe our protective iPad cases prove that. Our cases are designed to provide the BEST kickstand options available, allowing you unsurpassed stability and functionality. Our iPad cases provide easy access to all cameras, ports, and speakers. Zugu guarantees 100% satisfaction or your money back.