Shipping and Returns

ZUGUCASE Return Policy applies to orders placed on www.ZUGUCASE.com only. If your case was purchased through Amazon, please contact them directly for return instructions.

30 DAY RETURN POLICY 

If you are not happy with your ZUGUCASE purchase not a problem! We can accept a return of the unused product that’s in the original packaging within 30 days. Please email us at support@zugucase.com and enter “Return Request” in the subject line with the below information. We will contact you within 3-5 business days of receipt.

  • Full Name listed on the order
  • Phone number
  • Order number
  • Reason for the return

For International Returns

ZUGUCASE does not cover return shipping costs or customs fees for International orders. Should you prefer to return the case, we recommend that you ship the products via a trackable shipment method. A refund will then be processed once tracking indicates the item has been received.

When will my order ship?

Typically your order will ship within 24-48 hours after being received. Our normal shipping and order processing days are Monday through Friday. No orders are processed on Saturday, Sunday, or major holidays. Once your order ships, you will receive an email with your tracking number.

Estimated Arrival Times for Domestic Orders

For US orders we provide FREE shipping.  iPad cases ship by USPS Priority and usually take between 2-3 business days to reach you.  (These are only estimates which can change during the holidays or adverse weather conditions.)  Tracking information will be sent by email once the order is processed.

International Orders:

Cases will ship by either DHL Global Mail International or USPS Priority Mail.

DHL Global Mail International:

*When an item is shipped DHL Global Mail International the average delivery time can range from 2-3 weeks.  International shipping delivery times can vary by country, and in some cases take longer than a month to arrive. We are not responsible for the delays that may occur with international shipments. 

 **Additional duty fees that may be charged by the shipping carrier are the customer’s responsibility.

USPS Priority International:

*Average delivery time is 6-10 business days, however this is an estimate. Actual delivery time will depend on each country and how quickly the package is cleared through customs.

**Additional duty fees that may be charged by the shipping carrier are the customer’s responsibility.