Warranty

30 DAY RETURN POLICY 

If you are not happy with your purchase, we will accept a return of an unused product within 30 days. Once we receive the return, we will provide a full refund.

(Items discounted 50% or more are not eligible for a return).

 

How to return a case within 30 days:

1.     Include a print out of your order confirmation or your full name and order number.

2.     Ship the item to our office:

              ZooGue/ZUGUCASE

              26481 Silver Saddle Lane

              Laguna Hills, CA 92653

 

When will my order ship?

Typically your order will ship within 24-48 hours after being received. Our normal shipping and order processing days are Monday through Friday. No orders are processed on Saturday, Sunday, or major holidays. Once your order ships, you will receive an email with your tracking number.

 

365 Day Warranty Policy

We offer a 1 year manufacturer warranty on all our products for defects in craftsmanship or materials. After we inspect the product and verify it is defective we will repair or replace the item. We just ask that you ship it to us, and we will handle the rest.

The warranty does not cover normal wear and tear, or damage from accidents, pets, children, misuse or water damage.

 

Shipping Costs & Estimated Arrival Times for Domestic Orders

For US orders we provide FREE shipping.  iPad cases ship by USPS Priority and usually take between 2-3 business days to reach you.  (These are only estimates which can change during the holidays or adverse weather conditions.)  Tracking information will be sent by email once the order is processed.

 

International Orders:

 

Priority International Shipments for 1 iPad Case:

Canada: $21.99 - $29.99

All other countries will range depending on country: $29.99 - $55.99

* Average delivery time is 6-10 business days, however this is an estimate. Actual delivery time will depend on each country and how quickly the package is cleared through customs.

 **Additional duty fees that may be charged by the shipping carrier are the customers responsibility.

DHL Global Mail International:

*When an item is shipped DHL Global Mail International the average delivery time can range from 2-3 weeks.  International shipping delivery times can vary, and in some cases take longer than a month to arrive. We are not responsible for the delays that may occur with international shipments. 

 **Additional duty fees that may be charged by the shipping carrier are the customers responsibility.